Refunds & cancellation

Cancelling a subscription

Cancel any time from Settings → Manage billing. Your subscription stays active until the end of the period you’ve already paid for, then it stops renewing and you won’t be charged again. We don’t give partial refunds for the rest of a period after you cancel, except as described below.

Cancelling doesn’t touch your stories or any purchased turns you haven’t used. Annual subscribers get a reminder email before each yearly renewal.

Subscription refunds

If you didn’t mean to subscribe or renew, email us within 7 days of the charge and we’ll refund it and end the subscription.

Turn pack refunds

If you haven’t used any of a pack’s turns, email us within 7 days of buying it and we’ll refund it. Once turns from a pack have been used, that pack isn’t refundable.

When something goes wrong

If a response fails and still uses a turn, or you paid and your turns didn’t arrive, email us and we’ll put it right, by restoring the turn or refunding you.

Your legal rights

This policy is in addition to your rights under consumer law, including the Australian Consumer Law and, if you live in the UK, UK consumer law. Nothing here limits them. For example, if ruind has a major problem you may be entitled to a refund whatever this policy says.

How to ask

Email [email protected] from the address on your account, and include your receipt or the date of the charge. Refunds go back to the card you paid with and usually arrive within 5–10 business days. See also our terms of service.